Position Summary:

Responsible for managing the overall operations of the Community, which includes providing an appropriate environment for both residents and employees; establishing and maintaining family relations; meeting financial expectations; adhering to corporate policy and procedures; and upholding the corporate mission, philosophy and values.

Essential Job Functions:

  1. Actively participate in and provides leadership for the Community and its staff.
  2. Supervise directly/indirectly all staff in the Community.
  3. Implement programs and services for residents that are developed in tandem with Sr. Director and Corporate staff members.
  4. Ensure Community is in compliance with regulatory standards.
  5. Direct the management team to ensure the success of the Community including:
    • Working with residents, family and responsible parties to achieve a high level of satisfaction.
    • Maintaining a positive relationship with the professional community.
    • Facilitating open communication with staff and peers.
    • Maintaining confidentiality of employee and resident records as appropriate.
    • Accountable for all areas of operations meeting all financial and budgetary objectives.
  1. Participate and be accountable for oversight of all marketing and sales activities and results of the Community.
  2. Operate the Community in accordance with the Company’s policies and procedures and ensure the safety and security of residents and staff.
  3. Ensure that the Business Office Manager completes all required elements of Workers Compensation Program in a timely manner.
  4. Responsible for the implementation of OSHA and Safety guidelines.

General Job Functions:

  1. The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the in all interactions with residents, fellow employees, and guests.
    • We greet you warmly, by name and with a smile.
    • We treat everyone with courteous respect.
    • We anticipate your needs and act accordingly.
    • We listen and respond enthusiastically in a timely manner.
    • We hold ourselves and one another accountable.
    • We make you feel important.
    • We embrace and value our differences.
    • We ask, “Is there anything else I can do for you?”
    • We maintain high levels of professionalism, both in conduct and appearance, at all times.
    • We pay attention to details.
  1. Observe and abide by all regulations to ensure that personal health information is protected during its collection, use, disclosure, storage, and destruction within the community; and to ensure only the minimum necessary information is known to function in this position.
  2. Assure resident safety.
  3. Follow written and oral directions.
  4. Maintain confidentiality of resident and community information.
  5. Assist new employees in following established community policies and procedures.
  6. Complete assignments timely, completely, and accurately.
  7. Attend all in-services as assigned or requested.
  8. Participate in interdisciplinary team and other community meetings as assigned or requested.
  9. Consistently work cooperatively with residents, co-workers, physicians, families, consultant personnel and other ancillary service providers.
  10. Observe all community safety policies and procedures.
  11. Is observant of safety hazards and emergency situations, and reports to appropriate person or takes corrective action according to established procedures.
  12. Come to work in a clean, neat uniform and consistently present an appropriate professional appearance.
  13. Come to work as scheduled and consistently demonstrate dependability and punctuality, complies with attendance policy.
  14. Assume accountability for data contained in the employee handbook.
  15. Assumes accountability for compliance with Federal, State, and other regulations within scope of control and of which informed.
  16. Observe infection control procedures.
  17. Always follow Residents’ Rights policies.
  18. Observe all community policies and procedures.
  19. Accept assigned duties, instructions, or correction in a cooperative manner, voicing concerns or disagreement in a professional manner through established chain of authority according to state procedures.
  20. Perform all other related duties as assigned in an effective, timely and professional manner.

Experience & Education:

  • Prefer college degree in healthcare or related subjects or the equivalent in education, training and experience.
  • Prefer two or more years of experience in a leadership capacity in a senior living industry.

License/Certification or Other Special Requirements:

  • Meets all applicable state licensure and health requirements
  • Ability to be on-call and respond to residents’ needs on a 24-hour basis
  • Doctor’s statement verifying employee is free from communicable disease
  • Must possess current and valid driver’s license consistent with the requirements determined by size of vehicle and laws of the state in which the driver is licensed.
  • Must possess personal driving record consistent with the requirements of the Driver Selection Policy.


  • The ability to speak, read and comprehend the English language
  • Experience and knowledge dealing with the senior population
  • Excellent interpersonal and leadership skills with the ability to communicate both verbally and in writing
  • Ability to understand and administer the financial reporting and requirements of the Community.
  • Capable of knowing and understanding the dynamics of the competitive marketplace
  • High proficiency with Microsoft Office Suite products

Delegation of Authority:  Supervises receptionist/concierge Staff

Physical Requirements:

Tools, equipment, machines used on the job:

  • Personal computer
  • General office equipment: printer, scanner, fax machine, copier, telephone

Physical activities of the position:

  • Lifts and carries up to 50 lbs. occasionally
  • Pushes and pulls up to 50 lbs. occasionally
  • Climbs, reaches, bends and twists occasionally
  • Talks and listens
  • Typical work day consists of: sits four hours per day; stands and walks four hours per day (combined) 8-hour day

Physical requirements of the job:

  • Medium work — exerts up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects

Sensory/Cognitive Requirements:

This list is not to be inclusive, rather exemplary of times of sensory/cognitive activities involved in performance of job functions.

Recognition/vision and mental processing:

  • Routinely process written information as in policies and procedures, posted notices, instruction materials, regulations, etc.
  • Routinely complete forms and other written documentation.
  • Routinely observe resident actions, gestures, and facial expressions.
  • Clerical/Administrative including the work of people who do analysis of data, work at a computer terminal, read.


  • Routinely recognize auditory call signals, telephone rings, soft voices of elderly, verbal communication within the workplace.


  • Routinely observe odors relevant to resident personal care condition and those unpleasant in the environment.

Verbal communication:

  • Routinely engage in interactions highly dependent upon clear, audible verbal communication, often in circumstances where hearing impairments can easily lead to misunderstanding.

Physical Behavior Requirements:

This list is not to be inclusive, rather exemplary of times of emotional and behavioral activities involved in performance of job functions.

  • Routinely interact with individuals (residents, family members, staff, etc.) who may be discourteous, tactless, demanding, verbally and/or physically threatening or abusive, angry, or hostile, emotionally vulnerable, mentally ill, vulgar, or mean-natured.
  • Routinely called upon to control own emotions and behaviors to protect residents’ rights and to respond professionally with respect and dignity.

Environmental/Occupational Exposures:

This list is not to be inclusive, rather exemplary of times of environmental/occupational exposures involved in performance of job functions.

  • Individual must be able to use protective equipment and take proper precautions and emergency measures.
  • The worker is subject to both environmental conditions. Activities occur both inside and outside.